Return & Exchange Policy

1. Return & Exchange Timeframe

• Customers requesting a return or exchange must contact our customer service or submit a request via email within 7 days of receiving the product.

• Refund Methods & Timeframe:

  • Cash on Delivery (COD): within 7 days of receipt

  • Credit Card Payment: within 7 days of receipt

  • PayPal Payment: within 7 days of receipt

Return shipping costs are to be borne by the customer.

2. Return & Exchange Procedure

1. Submit a Request
   Within the specified timeframe, please provide the following information via email or customer service:

   • Full name, phone number, and email address

   • Shipping address

   • Product name and quantity

   • Reason for return or exchange

   • Order number

2. Receive Return Instructions
   After verifying the information, we will provide the return address and detailed instructions.

3. Ship Back the Product

   • Use a trackable shipping method

   • Ensure the product and packaging are intact; fragile items must be properly labeled

   • Include the return form and original receipt

   • Do not send the product back directly without prior confirmation

4. Processing Returns & Exchanges
   Once we receive and verify the product, we will process the refund or exchange as soon as possible.

3. Non-Returnable/Non-Exchangeable Situations

Returns or exchanges cannot be accepted in the following cases:

• Products that have been used or are in a second-hand condition

• Damaged or missing products, packaging, or accessories

• Shipping information does not match the order (unless caused by product issues)

• Customer requests changes in size or specifications for personal reasons (please return first and reorder)

4. Product Quality Issues

If the product has a quality defect caused by our company (e.g., broken or damaged):

• Contact customer service within 7 days of receipt

• We will provide a replacement or refund based on the situation

5. Order Cancellation Policy

• Once an order is confirmed, the product enters the preparation and shipping process

• Confirmed orders cannot be directly canceled or modified

• To change the product specifications or style, please follow the return process and place a new order

6. Cash on Delivery (COD) Notes

• COD orders must be paid in cash upon receipt

• If the delivery address differs from the order address, please confirm in advance to avoid delivery issues

7. Contact Information

For any questions or assistance, please contact us via:
Email: [zarahsicco@gmail.com]